Shipping & Returns Policy

We take great pride in our reputation for quality and excellent value.

In the event that your order has arrived damaged or faulty, please advise us within 5 business days of receiving order. Please contact us on (02) ______________, or email us at returns@preciousgiggles.com.au, quoting invoice number as reference. Upon communication with us, we will advise you to return the faulty item to us in your most convenient way.

If you use Australia Post or any other courier service, please retain the receipt and we will reimburse you for the cost. Please click here for Our Return Address.

We will then send out a replacement for your faulty item or upon your instructions give you a full refund. If you are a member you also have the option of getting a credit on your account.

All returns and refund will be processed within 48 hours of receipt.
Unfortunately we do not accept returns for ‘change of mind’.